Our Outstanding Warranty Promise:
- Full 2-Year Coverage: We back every machine with a robust 2-year warranty, underscoring our unwavering belief in its quality.
- Expert Repairs: Our adept technician is at your service for repairs. If a fix isn’t feasible on-site, we’re replacing the entire machine for you. For those residing in remote areas, we will strive to send a technician to you. However, if the remoteness of your location makes this impractical, we can also provide alternative solutions, or you may need to visit a metropolitan area for any necessary repairs.
- A Machine Like No Other: Our fitness equipment is in a league of its own. User-friendly and ultra-reliable, it trumps traditional gym machines with its innovative design. Fewer moving parts mean reduced wear and tear. And our robust motors? They're designed for an impressive 10,000-hour service life. That translates to uninterrupted 1-hour workouts every single day for the next twenty years!
- Self-Service Simplified: Our detailed video tutorials demystify self-servicing. And once out of warranty, we still have your back with parts offered at cost. Prefer professional servicing? Our official service center and expert technicians are always ready to assist.
- Innovative Features: Our machine’s ability to swiftly adjust weights from 100kg down to 0kg is unparalleled. And here’s the clincher: if you accidentally drop the weight, our machine adjusts in real-time, ensuring minimal wear and standing out as a testament to its superior design.
Want to know more? See our detailed warranty policy below.
General Warranty Coverage
Speediance guarantees that your Speediance product, when used, operated, and maintained according to the provided instructions, will be free from material and workmanship defects throughout the warranty period. If material or workmanship defects arise during the warranty period, Speediance will provide free repairs or replacement as required by EU consumer law.
The warranty applies to products originally purchased through official Speediance channels or authorized distributors, including when later resold, and is intended for personal or household use.
Commercial Usage
For commercial usage, a separate commercial warranty agreement must be arranged prior to commencement of commercial use.
Warranty Period
The warranty period commences from the date you receive your product and expires at midnight on the final day of the respective warranty period listed below:
| Device | Components | Warranty Period |
|---|---|---|
| Gym Monster | Motor, Screen, Power Supply, etc. | 24 months |
| Gym Pal | Motor, Power Supply, etc. | 24 months |
| Accessories (bench, rower, handles, cables, etc.) | Listed accessories | 12 months |
If proof of receipt is unavailable, the warranty starts 30 days from the product's factory delivery date.
Warranty transfers with the machine
Your warranty goes with the machine. If you sell your Speediance, the remaining warranty passes to the new owner. It runs from the original delivery date. For a claim, the new owner provides the original order number and serial number.
Conditions for Free Warranty Service
Free repairs are available if:
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The product was originally purchased from Speediance Europe.
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The product experiences defects due to material or workmanship within the warranty period.
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Valid proof of the original purchase (or, for a subsequent owner, the original order number) and the product serial number (SN) are provided.
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The product has not been subject to unauthorized disassembly, modification, misuse, or unauthorized installation.
Warranty Exclusions
This warranty does not apply under the following circumstances:
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Damage due to misuse, improper operation, installation errors, unauthorized repair, modifications, or disassembly.
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Cosmetic damage not resulting from manufacturing defects.
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Normal wear and tear, including performance degradation from regular use (clearly defined below).
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Damage from environmental factors (extreme temperature, corrosion, electromagnetic interference).
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Data loss resulting from failure to back up data prior to repair.
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Damage caused by operating outside specified guidelines or in extreme environments.
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Force majeure events (fire, flood, earthquake, etc.).
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Products used commercially without a commercial warranty agreement.
EU Consumer Rights and Burden of Proof
Under EU law:
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Defects appearing within the first 12 months after delivery are presumed to have existed at the time of delivery unless Speediance proves otherwise. After 12 months, customers must demonstrate the defect existed at delivery.
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Consumers are entitled to repair, replacement, price reduction, or refund if repairs or replacements fail, are delayed unreasonably, or cause significant inconvenience.
Obtaining Warranty Service
Contact Speediance via email at hello@speediance.eu with your order number, product serial number and proof of purchase; if you bought the machine second-hand, the original order number takes the place of proof of purchase. Follow Speediance instructions for troubleshooting or arranging return shipments.
Logistics Costs
Speediance will cover repair logistics for warranty-covered issues. Costs related to improper claims or out-of-warranty repairs, including shipping, taxes, and customs, are borne by the customer.
Cross-border Warranty (EU)
Within the EU, warranty services are provided without additional customs charges. Cross-border service requests within the EU must be pre-approved by Speediance.
Wear and Tear
Resistance cables and similar items experiencing thinning, cracks, fraying, or broken strands due to normal use are considered normal wear and tear and are excluded from warranty coverage. Inspect regularly and replace promptly for safety. Replacement parts are available from Speediance; labor and associated costs for installation are your responsibility.
Data and Privacy
Backup your data before sending products for repair. Speediance is not liable for data loss during repairs. Personal data will be processed per GDPR and privacy regulations.
Limitation of Liability
Speediance is not liable for indirect, consequential, or incidental damages including lost profits or data loss. Total liability shall not exceed the original purchase price of the product, except where restricted by law.
Commercial Use
Products intended for commercial use require a separate warranty agreement. Contact Speediance directly to arrange this.
General Provisions
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Clearly package returned products according to Speediance instructions to avoid additional fees.
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Speediance reserves rights related to unpaid fees, handling returns, and disposal after unclaimed periods per applicable laws.
Privacy and Data Protection
Speediance will handle your personal data responsibly, in compliance with GDPR, during warranty processing and repairs. Backup your data prior to sending products for service.
Changes to Warranty
Speediance reserves the right to modify this warranty policy as necessary. Such modifications will not negatively affect your statutory rights.
For any questions, contact Speediance customer service directly.